About Service Sense

Helping South African businesses hear from their customers and staff at the moment it matters, and turn that feedback into better service.

Who we are

Service Sense is a customer and staff feedback platform built in South Africa for service businesses, from cafés, salons and retail stores to multi-location brands. It is a product of Nexus Logic (Pty) Ltd, a South African company based in George, Western Cape.

What we do

Customers scan a QR code at your counter or table and give feedback in seconds, with no app to download. You see the results on your own dashboard. Depending on your plan, Service Sense lets you:

• Capture feedback on the spot: star ratings, comments and optional short videos, collected at the point of service.
• Recognise your team: with Service Champions, customers rate the staff members who served them.
• Listen to your staff: Employee Voice gives your team an anonymous way to share what's working and what isn't.
• Encourage participation: run optional reward competitions to boost response rates.
• Act on real data: an owner dashboard with summaries, trends, per-department results and a live feedback feed.
• Print and display: ready-made table tent templates with your QR code built in.

Our approach

Great service isn't about guessing what customers want; it's about asking them. We keep everything simple for your customers, your staff and you: quick to scan, quick to answer and easy to understand. Feedback belongs to your business, and we handle it with care, in line with South Africa's Protection of Personal Information Act.

Sell Service Sense

Service Sense is sold directly and through Nexus Logic Agents (NLAs), independent resellers appointed by Nexus Logic. To find out about becoming an NLA, visit nexuslogic.co.za.