Turn every visit into a signal you can act on.

Service Sense helps cafés, salons and service businesses collect honest feedback in seconds, spot problems early, and grow a reputation customers trust.

HOW IT WORKS

Simple for your customers.
Powerful for your business.

Get feedback in three easy steps and start improving customer experience today.

Scan

The customer scans the Service Sense QR code at your business.

Customer rating their experience on a phone

They quickly rate their experience and can leave a comment.

Service Sense feedback dashboard on a laptop

Improve

You see feedback in real time and use it to improve the experience.

WHAT YOU GET

Everything you need to listen, understand and grow.

Real-Time Feedback

See feedback as it happens and stay ahead of issues.

Ratings & Comments

Collect ratings and comments that give you the full picture.

Powerful Dashboard

Easy-to-understand insights and trends at a glance.

Alerts & Notifications

Get notified about issues so you can act fast.

Improve & Grow

Use feedback to make better decisions and grow your business.

Secure & Private

Your data is safe with enterprise-grade security.

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FEATURES

Powerful feedback. Made simple.

Everything you need to collect feedback, understand customers, and improve service.

QR Code Feedback

Customers scan a QR code and give feedback in seconds.

Your unique code is generated automatically when you set up your account

Real-Time Feedback

See what customers are saying as it happens.

Simple Dashboard

A clear view of ratings, trends and customer comments.

Spot Problems Early

Identify service issues before they become bad reviews.

Turn Feedback Into Improvement

Use customer insights to improve the experience.

Built for Service Businesses

Perfect for cafés, restaurants, retail stores, salons and more.

CREATE PROJECT

What would you like to create?

Choose a project type. Each one gets its own QR code, results and AI insights.

Customer FeedbackQR code surveys for your customers, with star ratings or multiple choice. Employee VoiceAnonymous staff surveys, so your team can speak up honestly. Service ChampionsCustomers pick the team member who served them and rate their service. Staff TrainingShare training material, set a quiz and see what each person learned.

‹ All project types

CUSTOMER FEEDBACK

Set up a QR project for every batch of customer questions.

Each project gets its own name, an optional active date range, its own questions, and its own scannable QR code — perfect for a department, a campaign, or a specific time period.

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‹ All project types

EMPLOYEE VOICE HUB

QR code surveys for honest staff feedback.

Create a survey your team can scan to speak up, anonymously by default. Run separate surveys for different topics and keep past ones in the archive. Each code is meant to be printed and displayed, not shared as a link.

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‹ All project types

SERVICE CHAMPIONS

Let customers recognise the team member who helped them.

Each survey has one QR code that lets a customer pick the staff member who served them and rate their service. Run separate surveys to compare periods, and keep past ones in the archive.

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‹ All project types

STAFF TRAINING

Train your team, then check what they learned.

Add a video or document, set a short quiz, and share one QR code or link. Each person's results appear beside the project, with an AI assessment and a retest round to measure progress.

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HOW IT FOLDS

Print template front and back preview with folding steps

Two table tents print per A4 sheet — cut along the dashed line, fold in the middle (front over back), fold the bottom section up, then glue the small tab to close.

GET STARTED

Create your account.

WELCOME BACK

Log in to your account.

Manage your business's QR codes and feedback questions.

ALMOST THERE

Let's set up your business.

A few quick details, and we'll take you straight to your QR code.

Your first name

Your surname

Business name

Town / city

Business category

Email Address

Referred by a Nexus Logic Agent? Enter their NLA code (optional)

I accept the terms and conditions.

PRICING

One simple package, no surprises.

One package with every feature, and personalised survey questions you write yourself. Start with a 7-day free trial — 4 QR codes, full dashboard access, and both text and video feedback, no card required.

EVERYTHING INCLUDED

Complete

R495/month

1 business location
Up to 40 active QR codes, shared across all features
Customer Feedback
Employee Voice
Service Champions
Staff Training with quizzes
Dashboard
AI insights & recommendations

Start Free Trial Skip the trial — sign up now

Tailored Solutions

Multi-site and franchise groups, with branch comparisons
Fully managed for you
Custom staff training and quizzes: we build the material and questions, e.g. for product launches
Branded printed QR stands and table tents, delivered
Events and once-off campaigns: markets, launches, conferences
Monthly results review: we walk you through your AI report and agree on actions

We'll arrange a meeting to discuss your requirements.

One free trial per email address. Prices are final: they do not include VAT as we are not VAT registered. Trial accounts keep full dashboard, text and video feedback access for 7 days.

Dashboard

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Turn every visit into a signal you can act on.

Simple for your customers.
Powerful for your business.

Scan